We want you to be delighted with your HOME OF HEARTS purchase. If you’re not happy for whatever reason, you have 14 days from the date you receive your order to return part or all of your order.

It must be undamaged, unused and in the original packaging.  It is at the sole discretion of Home of Hearts whether the merchandise has been used or if items are still in a saleable condition.  Items that are returned in non-saleable condition will be immediately sent back to the customer.

Due to the nature of some items and hygiene reasons certain items are non-returnable unless faulty. *

If you would like to notify us of your wish to return your order, please email Home of Hearts or complete our contact form with your order number and advise that you are returning your order within 14 days.

We strongly recommend goods are returned by the following Royal Mail services:

Under £30: Recorded Signed For
Over £30: Special Delivery (extra insurance is available depending on the value of your order).


*Please note that the following exclusions apply unless faulty

  • Pierced earrings (for hygiene reasons)
  • Bespoke items (where the design has been customised to fit your specifications)

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Orders over £60 Free Postage

Standard UK Delivery:

£2.50 Delivered within 5 working days

Special Delivery

(if requested for orders received before 11am, not available for delivery weekends or Bank Holidays) £9.00

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